Privacy Policy

Your privacy matters deeply to us — here's exactly how we protect and handle your personal information

Information We Collect

When you engage with Sparkstreamhub's educational services, we collect specific information to provide you with personalized financial analysis training and support.

Personal Information: Your name, email address, phone number, and professional background when you inquire about our programs or register for courses.
Educational Data: Course progress, assessment results, and learning preferences to customize your educational experience.
Communication Records: Emails, chat messages, and consultation notes to maintain continuity in your learning journey.
Technical Information: IP address, browser type, and device information for security and system optimization purposes.

How We Use Your Information

We use your personal data exclusively to deliver exceptional financial education services and maintain the quality of our programs.

Primary Uses

Your information helps us provide course recommendations, track your progress through advanced financial analysis modules, and offer personalized guidance based on your professional goals and current expertise level.

Communication Purposes

We'll contact you about course updates, new program launches (typically scheduled 6-12 months in advance), and important changes to our educational offerings. You can always adjust your communication preferences or opt out entirely.

Service Improvement

Anonymous, aggregated data helps us understand which teaching methods work best and where students face common challenges, allowing us to continuously improve our curriculum.

Data Sharing and Third Parties

We never sell your personal information to third parties. Period. We work with carefully selected service providers who help us deliver our educational programs — like our learning management system and email communication platform — but they're contractually bound to protect your data with the same standards we maintain.

Your Rights Under Thai Personal Data Protection

Operating from Thailand, we comply with the Personal Data Protection Act (PDPA) and provide you with comprehensive control over your personal information.

Your Right What This Means How to Exercise It
Access Request copies of your personal data Email us at contact@sparkstreamhub.com
Correction Update or correct inaccurate information Contact us directly with corrections
Deletion Request removal of your data Submit written request via email
Portability Transfer your data to another service Request data export in standard format

We typically respond to these requests within 30 days. Some requests may take longer if they're particularly complex, but we'll always keep you informed of our progress.

Data Security and Storage

Your personal information is protected through multiple layers of security measures designed specifically for educational data.

Encryption: All data transfers use industry-standard SSL encryption, and sensitive information is encrypted at rest using AES-256 encryption.
Access Controls: Only authorized staff members who need access for educational purposes can view your information, and all access is logged.
Regular Audits: We conduct quarterly security assessments and update our protection measures based on current best practices.
Data Backup: Your information is backed up securely in multiple locations to prevent data loss while maintaining privacy protection.

Data Retention Periods

We keep your educational records for seven years after course completion to provide ongoing support and verify certifications. Marketing communication data is retained for three years after your last interaction with us, unless you request earlier deletion.

International Data Transfers

While our primary operations are based in Thailand, some of our educational technology partners operate from other countries. When we need to transfer your data internationally, we ensure adequate protection through:

Contractual agreements that require the same privacy standards we maintain
Selection of partners in countries with adequate data protection laws
Regular monitoring of international data handling practices
Immediate notification if any partner's security status changes

Cookies and Website Analytics

Our website uses essential cookies to function properly and provide you with a smooth learning experience. We also use analytics cookies to understand how visitors use our site, helping us improve our educational content and navigation.

Cookie Categories

Essential Cookies: Required for basic site functionality, including login sessions and course progress tracking. These cannot be disabled.

Analytics Cookies: Help us understand visitor behavior and improve our site. You can opt out of these through your browser settings or our cookie preference center.

Changes to This Policy

We review and update this privacy policy annually or whenever we make significant changes to our data practices. When updates occur, we'll notify you via email and post the new version on our website at least 30 days before changes take effect.

Major changes that affect how we use your personal information will require your explicit consent before implementation.

Contact Our Privacy Team

Email: contact@sparkstreamhub.com
Phone: +66 2 759 9100
Address: 203/1 Sathon Soi 12 Alley, Silom
Bang Rak, Bangkok 10500, Thailand
We typically respond to privacy inquiries within 3-5 business days and provide detailed follow-up within two weeks.
Effective Date: This Privacy Policy was last updated on January 15, 2025, and applies to all data collected from that date forward.